Uber has announced a new feature that will help you verify the identity of your passengers, giving drivers and couriers more certainty about their customers.

The ride-sharing company has tried to combat fraud and improve security on its platform through a variety of methods, including security checks, PIN verification and audio recording of rides. But so far, most of those efforts have focused on the safety of riders, not drivers. Some drivers have been pushing Uber to do more for them, leading to today’s announcement of a new passenger verification process.

All Uber customers have their personal information, like their name and phone number, checked against third-party databases to ensure there are no potential red flags. Additionally, riders can choose to upload their government-issued ID into the Uber app to further verify their identity. Once verified, customers will receive a special badge tied to their account that is visible to drivers before they accept ride requests.

At a safety event today in Washington, D.C., Uber CEO Dara Khosrowshahi said the company has suspended about 15,000 rider accounts after it was discovered they were using fake and inappropriate names. The changes announced today should give drivers more confidence that they won’t be scammed or targeted when accepting ride or delivery requests.

“We recognize that driving and delivering in today’s world comes with challenges, and we want you to know we are here to support you,” Khosrowshahi told drivers attending the event.

Uber began testing passenger verification in select cities earlier this year and was pleased with the results: “the majority of riders” in those pilot markets were verified, and those who were “are more likely to give drivers 5 stars,” the company said. “Recipients who are verified also receive fewer serious complaints from drivers.”

Uber hopes that passenger verification will provide an additional layer of protection for drivers, who are in many ways the company’s core customers. While riders are often fickle, switching apps based on wait times or price, drivers are more likely to stick with the platform that pays them the most. And drivers have historically felt like they don’t have a voice at Uber, often protesting deactivation policies and calling for more reliable driver-support services.

For its part, Uber says it’s open to changes that drivers seek. In 2019, the company began deactivating riders who consistently received poor ratings from drivers. And Uber has a list of community guidelines for riders, which include a lot of horrible behavior that can get you banned from the platform.

During the driver event, Khosrowshahi said the company was committed to maintaining an open dialogue with drivers. “Rest assured, we are here for you, we are listening,” he said. “We are committed to improving.”

Correction September 17: An earlier version of this story incorrectly reported which aspects of the new rider verification process would be voluntary. While riders can voluntarily upload their government-issued IDs to the Uber app, the company will now automatically check all personal information against third-party databases.