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    • Fix implemented for Outlook and Teams, leading to ‘incremental recovery’
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    Fix implemented for Outlook and Teams, leading to ‘incremental recovery’

    Vaseline Posted on

    Topline

    Microsoft has rolled out a fix to restore email and calendar services for thousands of users who reported outages, leading to “incremental restores” as of Monday evening, but it’s still unclear exactly when the programs will come back online.

    Key facts

    More than 5,300 people had reported problems with Microsoft 365 on the Down Detector website as of noon EST on Monday, although reports had dropped below 500 by 6 p.m. 85% of the reports resulted from problems with Outlook, 9% with Exchange and 6% with Sharepoint.

    The company said most users had trouble accessing Exchange Online (a cloud-based email server) and Microsoft Teams calendars.

    Microsoft said it had begun implementing a fix as of 9 a.m. — shortly after reports of issues began to increase significantly — including “manual restarts on a subset of machines that are in an unhealthy state,” but did not provide an estimated time for the complete solution. restoration.

    The fix reached about 98% of customers late Monday morning, but the company later said on X that its efforts to restart machines were “progressing more slowly than expected for the majority of affected users.”

    Around 6 p.m., Microsoft said its staff “continues to see incremental recovery for some users.”

    The company added that a “recent change” was likely responsible for the outage and that the change has been reverted.

    While Microsoft didn’t specify which change affected programs, Monday morning also saw the rollout of a new Recall AI tool for Windows Insiders that aims to take regular snapshots of computer activity (essentially a “photographic memory” for computers) to store on PCs. save it and make it searchable later without remembering exact keywords or dates.

    The feature first debuted in May, but the first version was criticized for privacy and security concerns, causing the full launch to be delayed.

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    Big number

    320 million. That’s how many people use Microsoft Teams every month, the company said.

    Important background

    Outlook and Teams are part of Microsoft 365, the family of software and cloud-based services used by millions of businesses around the world. Microsoft Teams is collaboration software for chatting, scheduling, and video calls between employees.

    Forbes rating

    Microsoft ranks number 8 in the Forbes index of the world’s most valuable companies. The company, founded by Bill Gates and Paul Allen in 1975, reached a $3 trillion valuation in January, the second company ever to do so. Shares were trading just above $415 Monday morning, down about 0.3%, despite a gain of almost 0.5% for the tech-heavy Nasdaq. Gates is the 15th richest person in the world with an estimated net worth of $106.5 billion.

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