Company

Rebag, the ultimate destination for buying and selling the most coveted designer bags, accessories, shoes and clothing, is an e-commerce company that is reimagining the role of luxury in the pre-owned market. Rebag has opened up a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment and makes the resale experience seamless and uncluttered.

Since its inception, Rebag has tapped into a rapidly growing segment of consumers looking to own luxury goods in a sustainable and affordable way. The company operates online and in-store, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team from Harvard Business School and backed by prestigious venture capitalists including General Catalyst, Novator, Crosslink, and FJLabs, Rebag has raised over $100 million in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch, and more.

Responsibilities

• Oversee order processing including cancellations and refunds on Rebag and marketplaces
• Resolve order issues, shipping delays, and other related complications and collaborate with cross-functional teams (customer service, operations, retail) to quickly resolve issues and improve future experiences
• Conduct fraud investigations on orders flagged in our internal queue, with an emphasis on prompt customer communication
• Monitor, resolve issues and file bank chargebacks or Paypal disputes in a timely manner
• Monitor inquiries and escalations from third-party marketplaces.
• Performs daily checks on order statuses within our backend and plug-in
• Provide assistance with various audit requests throughout the calendar year.
• Perform and support any other ad-hoc tasks as assigned within the scope of Ecommerce Operations

Requirements

• 1-2 years of previous experience in e-commerce or a dual e-commerce/customer service role
• Process-oriented and detail-oriented, with a strong ability to prioritize tasks
• Strong written and communication skills with the ability to present ideas clearly and provide feedback
• Startup-minded, positive and a practical attitude.
• Ability to multi-task in a fast-paced business environment
• Experience with Shopify Plus and Zendesk is a plus
• Bachelor’s degree
• Possibility to work completely remotely and digitally
• Ability to work from home in a professional and rigorous manner
• Perfect English in both oral and written communication
• Long-term commitment and willingness to grow with the company

Originally posted on Himalaya