Are you an experienced accounting manager looking for a rewarding team leader role, but tired of the 60+ hour workweeks that often come with an office role? Would you welcome the opportunity to work from home for an award-winning organization? full time during traditional office hours and at the same time inspire an external team of experienced accountants who deal directly with clients? If so, we may have the perfect opportunity for you!

In this high-impact, hands-on role, you will use your expertise in customer service management and accounting knowledge to create a great customer experience. Your extensive management experience will help to further build Supporting Strategies’ reputation as a wonderfully unique place to work.

What we do…

Since 2004, we’ve been supporting entrepreneurs by taking accounting and operational support functions off their plates so they can focus on their core business. Supporting Strategies’ experienced professionals use our advanced cloud-based platform, virtual infrastructure, and proven process to deliver a suite of outsourced transactional, full-cycle accounting services.

What you’re going to do…

Customer satisfaction – Building great customer relationships

• We provide our clients with exceptional accounting and operational services.
• Demonstrate that you have a thorough understanding of professional accounting and bookkeeping practices.
• Stay up to date with the latest technological developments to deliver excellent service.
• Oversee the onboarding process for all assigned client assignments in accordance with the defined process.
• Implement our technology toolbox as needed across all customer engagements to increase efficiency and customer value.
• Serve as a resource for all assigned team members for guidance on customer tasks and/or resolving customer issues.
• Monitor team member performance by assessing quality of work, adherence to protocols, timeliness of deliveries, and adherence to customer budgets. Provide coaching and feedback as needed.
• Build a trusted relationship with your clients’ executives by gaining a deep understanding of their business needs and objectives, so you can proactively identify problems and provide solutions.
• Support changing client needs by educating executives about Supporting Strategies’ deep and diverse expertise in accounting and operational services.

Team Enjoy – Attracting, Managing and Retaining Effective, Happy Professionals

• Work with members of our Talent Acquisition team and your Managing Director to manage the hiring process for remote accountants assigned to you. This includes reviewing pre-screened candidates, interviewing (calling references), and providing timely feedback.
• Orientate and train newly assigned accountants in accordance with Supporting Strategies standard process. Provide ongoing coaching to deliver superior outsourced accounting and operational services.
• Balance workflow by aligning client needs with accountant expertise and capacity, in line with pre-determined budgets. Consult with your Managing Director on potential capacity issues to take proactive measures to ensure success.
• Monitor the work of accountants to ensure the highest quality service to Supporting Strategies clients.
• Maintain profit margin for assigned customers and team.
• Plan and conduct annual performance reviews according to an established process.

Does everything you’ve read so far sound appealing? We hope so! If you meet the qualifications below, we’d love for you to apply!

• Minimum of a Bachelor’s degree in accounting, finance or a related field.
• 10 years of relevant experience in accounting, including 4 years of practical management experience, including hiring, training and developing a highly committed, service-oriented team.
• Ability and commitment to work on Full-time (32-40) hours per week, Monday through Friday, during traditional business hours, supporting customers and team members.
• Demonstrated ability to attract, build and retain a high performing team.
• Experience in developing strong relationships within remote teams, based on trust, accountability, integrity and sharing best practices.
• Commitment to consistently follow established Supporting Strategies policies and procedures and to hold team members accountable to do the same.
• Confidence in learning and embracing new technologies including QuickBooks (Enterprise and Online), Bill.com, Microsoft Office Suite, Outlook, HubDoc and others.
• Ability to communicate clearly and professionally, both orally and in writing.
• We strive to maintain the highest level of confidentiality when working with customer data.

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Because online scams are so common, you should not fall victim to fraud. Supporting Strategies will never ask for payment or personal information from you before offering a job. Our application process is always a combination of phone and video interviews; a job offer is never made via online chat.

Supporting Strategies is deeply committed to creating a diverse and inclusive workforce. A diverse workforce is not only achieved, but alsoBuilt on a culture of inclusion and belonging, Supporting Strategies is an equal opportunity employer.

Originally posted on Himalaya