Press Release > Hurricane Francine Update: Entergy’s Louisiana Storm Team Releases Estimated Restoration Times

For immediate release

09/12/2024

The extraordinary efforts of Entergy’s Louisiana storm team have restored power to more than 50 percent of the more than 300,000 people who lost power when Hurricane Francine tore through southeast Louisiana. As of 8:30 p.m., more than 150,000 customers had been restored in both Entergy New Orleans and Entergy Louisiana service areas.

Below is a list of estimated restoration times for impacted communities. While these are the time frames that Entergy New Orleans and Entergy Louisiana expect to restore power to most customers, many will be restored sooner.

Please note that these estimates are subject to change as we complete our assessments and continue restoration work in affected areas. We will provide updates to these estimates as we learn more.

*Please note that estimated restoration times apply to the period in which 90% of a given parish is expected to be restored.

Entergy Louisiana and Entergy New Orleans advise customers that if they live in a neighborhood where power has been restored but there is no power in their home, they likely have electrical damage. If a customer is without power, they should check for damage to electrical equipment connected to their home or business and contact an electrician to make repairs. For information about a home’s electrical equipment, visit entergynewsroom.com/storm-center/weatherhead.

If electrical equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243). If the damage has been repaired by a qualified electrician, call 1-800-ENTERGY (800-368-3749) to generate a work order to reconnect service.

Entergy Louisiana and Entergy New Orleans crews began restoring power to customers as safely and quickly as possible after Hurricane Francine passed. To ensure the safety of our employees and prevent fatigue, individuals are generally not allowed to work more than 16 hours in any 24-hour period and may not work more than 13 consecutive days without a 24-hour rest period. This allows our restoration crews to get adequate rest and safely restore power while they work.

This is how you stay informed about our restoration work:

• Download the Entergy app. Customers can use the app to report power outages or check the status of power at their home or business.
• Check out Entergy’s View Outages maps, which show where power outages are located and provide information on restoration progress.
• Follow us on Facebook and X at @EntergyLA, @EntergyNOLA , com/EntergyLA and Facebook.com/EntergyNOLA. Social media also plays an important role in keeping you informed and we place a great deal of importance on updating our social media channels during an event.
• Send Us a Message: If you are signed up to receive our alerts, you can text OUT to 36778 to report an outage. To sign up for texting, go to com or text REG to 36778. Have your account number and zip code ready. The sign-up pattern is as follows, including spaces: REG (account number) (zip code).
• Visit the Entergy Storm Center. This site provides up-to-date information on storm safety, preparation and recovery throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in Spanish and Vietnamese.

About Entergy Louisiana

Entergy Louisiana, LLC provides electricity to more than 1 million customers in 58 parishes and natural gas to more than 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans, LLC is an electric and gas utility serving Orleans Parish in Louisiana. The company provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers.

Both companies are subsidiaries of Entergy Corporation, a Fortune 500 company that serves 3 million customers through operations in Arkansas, Louisiana, Mississippi and Texas. We invest in the reliability and resiliency of the energy system and help our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate responsibility. Since 2018, we have delivered more than $100 million in economic benefits to local communities annually through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.